(STL.News) A plumber in Kirkwood. A nail salon on South Grand. A family-run bakery in Florissant. Every one of them has had the same sinking feeling: you open your phone, and there’s a new one-star review sitting at the top of your Google listing. It stings, especially when you know how hard your team works. But a bad review doesn’t have to do lasting damage. How you handle it usually matters more than the review itself. Here’s a practical way to deal with one, from the first ten minutes to the weeks after. Don’t Reply While You’re Angry The
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